Refund policy

Return & Refund Policy

At Shopappa, we want to make sure you receive the item you ordered in the correct condition, size, and style.

Return Eligibility

We have a 30-day return policy. You have 30 days from the date you receive your order to contact us about an eligible return.

Returns and refunds are accepted when:

The item arrives damaged or defective.
You receive an incorrect item.
The size received is different from the size you ordered.
The style, color, or variation received is different from what you ordered.
The item is materially different from the product ordered.

We do not accept returns simply because you changed your mind, no longer want the item, or selected the wrong size, color, or style when placing your order.

To be eligible for a return, the item must be in the same condition in which you received it, unworn and unused, with its original tags and packaging. Proof of purchase may also be required.

How to Request a Return

To request a return, contact us at support@shopappa.com within 30 days of receiving your order.

Please include your order number, a description of the issue, and, when applicable, clear photos showing the defect, damage, or incorrect item.

Our team will review your request and provide return instructions if it is approved.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is defective or damaged, or you received the wrong product, size, style, color, or variation compared with your order, contact us as soon as possible at support@shopappa.com.

We will review the issue and work with you on an appropriate resolution.

Non-Returnable Items

We cannot accept returns for:

Items that have been worn, used, washed, altered, or damaged after delivery.
Items without their original tags or packaging, where applicable.
Items returned because of a change of mind.
Items where the customer ordered the wrong size, color, style, or variation.
Gift cards.
Certain personalized, custom-made, or final-sale items where clearly stated before purchase.

Please contact support@shopappa.com if you are unsure whether your item is eligible for a return.

Exchanges

If you received a size, style, color, or product different from what you ordered, please contact us.

If you received exactly what you ordered but later decide that you would prefer another size, color, or style, the item is not eligible for return or exchange under this policy.

European Union Customers

If your order is delivered to a country where applicable consumer law provides you with a mandatory cancellation, withdrawal, or return right, those statutory rights still apply.

Nothing in this policy is intended to limit any rights that cannot legally be excluded or restricted.

Refunds

Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@shopappa.com.